Discovery & Logistics Research
//01Worked with a regional carrier, collected feedback, and launched the product into full production successfully.
Signature Square identifies delivery authorizations in real time, across properties, communities, and residential buildings, to bring order to the chaos of modern package management. Having built a platform that solves a problem every building faces, it was time for the brand and digital presence to match the product’s ambition. We strategically sharpened Signature Square’s positioning and reimagined its visual identity: with a design system as clean and decisive as the authorization flow it powers.
Signature Square was built to modernise last-mile delivery authentication — replacing fragmented, paper-based signature workflows with a secure, scalable platform for logistics providers and consumers alike.
Carriers relied on outdated signature capture methods that caused disputes, fraud risk, and operational bottlenecks. There was no centralised system to manage delivery authentication across fleets and regions at scale.
Step Tech built a cloud-based authentication platform that captures digital signatures, GPS timestamps, and photo proof of delivery in one unified workflow, designed to scale across thousands of concurrent delivery agents.
Worked with a regional carrier, collected feedback, and launched the product into full production successfully.
Built a unified product suite featuring a driver app, consumer portal, and operator dashboard for a smooth user experience.
Created a scalable cloud infrastructure to handle high-volume events and ensure optimal data synchronization.
Reviewed authentication workflows with operators and delivery agents to identify key failure points for necessary improvements.
Authentication time dropped 80%, delivery accuracy reached 99.9%, and disputed deliveries fell 60% in the first quarter. Operational efficiency improved 3x — eliminating hours of manual reconciliation per fleet per day.
